Joining the Piada Rewards program is as simple as creating an account, or signing into your existing MyPiada.com account, then visiting your rewards page in your account details to get your digital pass. After that, continue enjoying Piada and get rewarded!

The Piada One Rewards program is designed to not have many limitations, however there are just a few:

• To earn points on an order, a reward can't be on that check. If a $5 reward has been added, it is not eligible to receive points. Additionally, points can't be earned when there is a discount on the check, such as a BOGO or the Student Special.
• $5 rewards can't be combined with other offers, such as a BOGO or the Student Special.
• If you do not want to use your Catering Rewards on a catering order, please let your Catering Representative know in advance. Once used, rewards cannot be returned.

We require a valid email address to receive your signup reward in order to prevent abuse of our rewards program. When you registered, you received an email from no-reply@mypiada.com with the subject "Piada One Email Confirmation" that contains a link to click on to verify your email address. Once you click this link, your signup reward will be added!

If you can't find the email, it may have been moved into a folder by your email client, such as the "Other" folder in Outlook, a "Promotions" folder in Gmail, or your Junk folder. You can also have the email re-sent by going to your account details and clicking on the "Resend Email Confirmation" link by your email address.

If you have confirmed your email but didn't receive your signup reward, reach out to piada-one@mypiada.com for assistance!

Every loyalty program is set up a bit different! At Piada, when you use your $5 reward, the discount is applied across the entire check. All items on your receipt are reduced by a percentage of that discount vs. a flat $5. This can make it a little difficult to confirm that the reward has actually been applied if you're only looking at the total cost of the check.

In order to see if your $5 reward did get applied correctly, cross-check the cost of the items you ordered with the price of those items on the the menu.

For example, our Piada stick normally costs $3.49, but on your order it should be reduced by some percentage so you pay less than $3.49. Likewise, each other line item on the check should be reduced in price so that the total discount equals $5.

If you still believe your $5 reward has been incorrectly applied, reach out to piada-one@mypiada.com for assistance!

The two most common reasons that your email and password may not let you log in are that the password being used is incorrect, or that the account hasn't been created yet on MyPiada.com or the Piada One mobile app.

If the password is incorrect, you can have it reset by following the link to the Forgot Password page where you can get instructions on resetting your password.

You can always try registering a new account if you aren't sure whether or not you have a MyPiada.com account yet. If you do, you'll get a message saying that your email address is already in use. If you do not, you'll have just done everything needed to get your first $5!

The mobile app is a great way to place your order, but you can earn points toward rewards anywhere. When you place an order online, all you have to do is be logged in and you will automatically receive your points after your order is placed. If you are ordering in a store, scan your Piada Rewards barcode (available in your account).

Rewards can be redeemed by selecting "Reward Available" then "Apply Reward" when ordering in the Piada Express app, or when ordering online. If you're at a store and want to use your $5, just scan your barcode like usual and it will automatically be applied as long as your order is at least $5.

If you have multiple rewards available, they will be applied to your order in full increments of $5 — that way you don't lose out on any partial rewards! For example, if you have 2 rewards available, and your check total comes to $8.99, only one $5 reward will be used, leaving a balance of $3.99 that can be paid as normal.

At this time it is only possible to use all of your available rewards at once. If you have more dollars in rewards than your order's total, only full increments of $5 will be used.

Your barcode will automatically apply your rewards, but is not associated with a traditional form of payment. If you have a remaining balance on the order, you will need to pay through conventional means.

As you gain points, and earn rewards, your points progress will reset to 0 whenever you earn a reward. For example, when you are at 10/15 points, the next time you make an applicable visit, you will earn 5 points. This resets your total back to 0/15 and adds a reward to your account.

You can receive credit for your visit by uploading a copy of your receipt on the Submit Receipt page.

At this time we can only award points for orders that were placed through our website, our mobile app, or in-store.

If you are placing your order at one of our restaurants, have our team scan your Piada Rewards barcode when you go to pay for your meal and the discount will be applied.

If you are placing your order online or in our mobile app, make sure to log in with your Piada One account you used when you subscribed. After that, all you need to do is add your entrée, stick and drink and then your discount will be automatically applied at checkout.

For any problems using your subscription, please reach out to us on our Feedback page so that we may assist you.

It depends. The requirement for a non-discounted check still applies, so if you get a free stick and drink with your meal, that check will not be eligible to earn points. However, if you make a purchase that includes an adult entrée with no discounts applied, that order will be eligible to earn points. These points may take up to 48 hours to be reflected in your account.

We keep your saved credit cards used when you place an order for food separate from the saved credit cards you use for purchasing subscriptions and gift cards. Enter your credit card information again and it will be automatically saved and used to renew your subscription.

At this time we can only provide your tax-exempt benefit for orders placed in-store or through our catering representatives.

Your gift card balance can be found by clicking here.

Gift cards with PINs can be used at our restaurants, on mypiada.com and in the Piada mobile apps.

If your gift card does not have a PIN, for security purposes it can only be redeemed in-person at our restaurants.

The PIN will be located under a silver scratch off area of the back of the card. If it does not have a PIN, for security purposes the card can only be redeemed in-person at our restaurants.

The Piada mobile apps supports split payments, and will let you apply both a gift card and a credit card payment to your order.

For more information on Split Payments, please click here

At this moment, it is not possible to combine multiple gift cards into one gift card. You can use the Piada mobile apps to apply multiple gift cards to a single order.

For more information on Split Payments, please click here

Gift cards are not eligible for refunds except where required by law.

When purchasing or adding a gift card in the Piada mobile app, you can choose to have your gift card automatically reload its balance to the amount you choose after it goes below a certain dollar amount.

For example:

• You purchase a new card for $50
• You choose to "Reload Card To" $40
• And select "When Balance is Below" $20

If you use this gift card to purchase a $34 meal, your balance will be $16. At this point, your card is below the "When Balance is Below" amount, and will initiate an Auto Reload. Your saved credit card will be charged $24 to bring the balance of your gift card to the "Reload Card To" amount of $40.

Download the Piada mobile app and then tap on the Wallet icon to purchase a new gift card and enroll in Auto Reload, or enroll an existing card.

Launch the Piada mobile app and then tap on the Wallet icon. Find the gift card that is enrolled in Auto Reload (as indicated by the "Auto Reload" icon) and then tap on the Settings icon. From here, change the "Enroll in Auto Reload" toggle off and your gift card will no longer automatically reload its balance.

If you are purchasing a gift card for another person, you will not be able to enroll the card in Auto Reload because it won’t be saved to your account. If you do wish to purchase a card for someone else and also enroll it in Auto Reload, ask the recipient to provide the card number and PIN to you and then add it to your Piada app. After doing this you will be able to enroll the card in Auto Reload.

We keep your saved credit cards used when you place an order for food separate from the saved credit cards you use for purchasing gift cards and subscriptions. Enter your credit card information again and choose to save, and it will be available for your next gift card purchase.

The 2023 Holiday Gift Card promotion is active from 11/14/23 through 1/9/24. During the promotional period, any time your gift card auto reloads, the reloaded balance is eligible to earn bonus rewards for every $25 that is reloaded on your card (either all at once or over several reloads). These rewards are added to your Piada One account without the need to redeem any codes.

After the holiday promotion ends on 1/9/24, auto reloads will no longer be eligible to receive bonus rewards.